TERMS AND CONDITIONS

Last updated: [4 March 2026]

Welcome to Primelab Peptide Co.

These Terms and Conditions govern your use of the Primelab Peptide Co. website and the purchase of products from us. By accessing this website or purchasing products, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, you should not use this website and you should not buy any products.

1. Company Information

Primelab Peptide Co. is a South African registered company.

2. Research Use Only (RUO)

All products sold by Primelab Peptide Co. are Research Use Only (RUO) products.

By purchasing from this website, the purchaser acknowledges and agrees that the products are intended only for laboratory research purposes.

3. Purchaser Responsibility

By purchasing products from this website, you confirm that:

• You are at least 18 years of age
• You understand that the products are research chemicals
• You are qualified to handle laboratory materials
• You will use the products only for lawful research purposes

The purchaser assumes full responsibility for the safe handling, storage, and lawful use of all products.

4. No Medical Claims

Information provided on this website is for educational and informational purposes only.

Nothing on this website should be interpreted as:

• Medical advice
• A medical diagnosis
• A treatment recommendation

Primelab Peptide Co. makes no claims regarding medical benefits of any products.

5. Limitation of Liability

To the fullest extent permitted by law, Primelab Peptide Co. shall not be liable for any damages arising from:

• Use and/or improper use of products
• Use inconsistent with research purposes
• Handling or storage errors
• The use, reliance upon, or misinterpretation of information provided on this website.

All products are supplied without warranties of fitness for any specific purpose.

6. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to access restricted areas of the website
• Copy or reproduce website content without permission

All website content remains the intellectual property of Primelab Peptide Co.

7. Intellectual Property

All website materials including:

• Logos
• Images
• Text
• Product descriptions
• Website design

remain the property of Primelab Peptide Co.

Unauthorized reproduction or distribution is prohibited.

8. Cookies

This website may use cookies to improve user experience and collect anonymous analytics data.

By using this website you consent to the use of cookies.

9. Product Availability

Primelab Peptide Co. reserves the right to:

• Modify product offerings
• Change pricing
• Limit quantities
• Discontinue products

without prior notice.

10. Compliance With Laws

Customers are responsible for ensuring that their purchase and use of products complies with all applicable laws and regulations in their jurisdiction.

11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

WEBSITE DISCLAIMER

The information contained on this website is provided for general informational and research purposes only.

Primelab Peptide Co. makes no guarantees regarding the accuracy, completeness, or reliability of the information presented.

Use of this website and its products is at the user's own risk.

PRIVACY POLICY

(POPIA compliant)

Primelab Peptide Co. respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

We may collect the following information when you use our website:

• Name
• Email address
• Phone number
• Shipping address
• Payment information
• Website usage data

How We Use Your Information

Your information may be used to:

• Process orders
• Deliver products
• Communicate with customers
• Improve website functionality
• Provide customer support

We do not sell or rent personal information to third parties.

Payment Security

Payment transactions are processed through EFT or secure third-party payment gateways.

Primelab Peptide Co. does not store credit card information.

Cookies

Cookies may be used to improve website functionality and user experience.

Users can disable cookies through their browser settings.

Protection of Personal Information

We take reasonable technical and organizational measures to protect your personal data from unauthorized access or misuse.

Your Rights

Under POPIA, you have the right to:

• Request access to your personal data
• Request corrections
• Request deletion of personal data where applicable

Requests may be submitted via email.

SHIPPING & RETURNS POLICY

Shipping

Orders are processed once payment has been received and cleared.

Estimated delivery times depend on the courier service and destination.

Primelab Peptide Co. is not responsible for delays or losses caused by:

• Courier services
• Customs clearance.

• External circumstances beyond our control

Shipping Address

Customers are responsible for providing accurate shipping information and to ensure that an authorised person is available to sign for the items being delivered.

Primelab Peptide Co. will not be responsible for lost shipments due to incorrect addresses provided by customers. We are not responsible for who signs or receives the goods at the given address. We will regard items as delivered if the courier reports that the item were delivered and signed for.

Returns

Due to the nature of research products, all sales are final.

Returns are only accepted in the event of:

• Incorrect products shipped
Claims must be made within 12 hours of delivery.

Damaged Products

If your order arrives damaged, please contact us immediately with:

• Photos of the damage
• Order details

We will review the claim and determine an appropriate resolution.

Refunds

Refunds may be issued only where:

• A verified shipping error occurred
Refunds will be processed using the original payment method where possible.

Terms & Conditions